Even after the delivery of hardware or software components or the commissioning of a system, we remain available to you as a competent adviser. For example, we provide uncomplicated assistance in the event of serious problems. And we work closely with you to ensure that new requirements are efficiently integrated into your solution.
- Assistance with all questions and application difficulties
- Hotline (fast telephone support) as well as support by fax, email and a web-based support tool (Quick Support)
- Web-based ticket tracking system: Users can access the “Ticketmaster” directly from the program to submit a request or report an error as well as for tracking the status of each individual ticket.
- Customer-specific modifications, expansions and hardware replacement
- Continuous maintenance
- Trainings (basic trainings and individual trainings)
Quick Support for fast assistance
The web-based Quick Support tool offers you the ability to work directly with a competent contact at measX to resolve urgent questions and problems. This can involve allowing measX to access your computer (support session) or you accessing a computer at measX (meeting session).
To Quick Support ...>